Privacy Policy

1. Data Controller

The processing of personal data is carried out by Cruits (currently operated as a label under Charlie Works B.V., Netherlands). Cruits B.V. is intended to become the dedicated entity. For privacy questions, contact support@cruits.com.

2. Which Data We Collect

We only process data that is needed to provide our services and improve service quality.

• Account data such as name, contact details, and login information.
• Application and profile data that users provide when using recruitment and matching features.
• Messages and support communication needed to operate the service.
• Technical and usage data such as diagnostics and performance events (for example through Sentry).
• The mobile app functions as an access point to the Cruits platform and does not collect additional personal data beyond what is required for platform functionality.

3. Why We Process Data

We process personal data on lawful grounds such as performance of a contract, legal obligations, legitimate interests, and consent where applicable.

• To create and manage user accounts and provide platform access.
• To support recruitment, matching, and identity verification workflows.
• To provide user support and handle questions, requests, and incidents.
• To secure our systems, prevent abuse, and comply with legal obligations.
• To monitor reliability and improve the product through analytics and diagnostics.

4. Sharing with Third Parties

We share personal data only when necessary for the purposes above and always under appropriate contractual safeguards.

• VictoriaID, for identity verification where required.
• MySolution, as back-office software provider for operational recruitment processes.
• Sentry, for technical monitoring and error diagnostics.
• JobMojito, for AI avatar interview functionality where applicable.
• Additional analytics providers may be added. This policy will be updated when data processing changes.

5. International Transfers

Our default approach is processing personal data within the European Union. When a supplier processes personal data outside the EU/EEA, we apply appropriate safeguards such as Standard Contractual Clauses where legally required.

6. Cookies and Similar Technologies

On our website and platform, we use different categories of cookies and similar technologies:

• Essential cookies and storage, required for core functionality and security.
• Analytics technologies to understand usage and improve product performance.

7. Retention Periods

We do not retain personal data longer than necessary and always in line with applicable law. Current principles include:

• If employment ends, personal data is removed no later than two years after the last working day.
• Administrative documents are retained for 7 years (for example payroll administration, temporary employment agreement, and pension obligations where applicable).
• Data required for identification or tax obligations, such as name and address details, BSN, date of birth, and payroll tax data, is retained for at least 5 years from the end of the calendar year in which employment ended.
• For complaints or claims, we retain only necessary data until the matter is definitively resolved.

8. Your Rights

Where applicable, you can request access, correction, deletion, restriction of processing, objection to processing, and data portability. You can also withdraw consent where processing is based on consent.

Requests can be sent to support@cruits.com. We aim to respond within 30 days.

9. Children

Our services are not intended for children or minors.

10. Contact

For privacy questions, rights requests, or complaints about data handling, contact:

11. Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The latest version will always be available on this page.